Our Service To Tenants

Our Service to Tenants

Sometimes being a tenant can be frustrating. In the worst of times, it can be soul-destroying, especially when you’re not given the service you wish for while you are going through the process of sourcing and securing a new home. At YPM we recognise that. With us, you are always a valued client. We know that people rent properties for all kinds of reasons. We also know that one day you may become one of our landlord clients! Many of our tenants have become landlords; this is testament to the fact that we care about all parties. As a tenant of Your Property Manager (YPM), you will be valued, respected and supported as our customer. In return, we ask that you fulfil some obligations. These are outlined in the YPM Welcome Pack you receive when you move in to your new home. Further important information is found in the booklet “Renting a Home – A guide for tenants & landlords”, also known as “The little red book”. You will be provided with a copy o...

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How Your Property Manager makes a difference to your renting experience

• We provide a sign-up email alert service to notify you of any properties that meet your criteria. • We have dedicated Leasing Consultants to serve prospective tenants and to guide you through the often daunting task of finding and securing a new home. • We provide a rapid response to enquiries about properties for lease with our Rental Hotline, 7 days a week. • We deal with maintenance requests and issues with haste and minimum disruption to you. • We value quality tenants and actively support you through your rental experience. • To make rental payments as easy as possible, we use authorised direct debit arrangements to ensure you maintain a perfect rental history (which then also makes your next leasing experience easy!) • We recognise that it’s often difficult to make it to scheduled Open for Inspection times. As often as possible, we conduct ‘by appointment’ inspections at flexible times to suit your needs. (Please bear i...

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Your Personal Quick Reference Guide

For more infomration about your tenancy with us, download our Information About Your Tenancy document (10 pages).Urgent RepairsPlease refer to our Urgent Repairs web page Maintenace & Non-Urgent Repairs Please refer to our Maintenace or Non-Urgent Repairs web page Apart from Urgent Repairs, we require all maintenance requests in writing. Please provide as much information as possible regarding the nature of the problem and include access authorisation for the repairs to be done. Condition ReportPlease complete, sign and return this to our office within 3 DAYS of the lease commencement date; as required by the Residential Tenancy Act. If you fail to return your Condition Report, our office copy will be deemed as being 'true & correct'. Rent PaymentsRent payments are due in our account on the 1st of each month. Direct debits will be processed on this day, so please ensure you have the available funds in your account. Please notify our office if you know you are...

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